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Self Study


Coaching Modes


Time required:

60 minutes.

What it does:

Introduces four Modes of Coaching, allows you to explore the different behaviours of each and identify when is the most appropriate time to use them.

You will need:

A copy of the worksheet downloaded from the Resources tab. The worksheet can be completed online or printed off and completed by hand.


flagBefore completing this self study, please work through the Management Styles Self Study.


In a nutshell:

Are you able to adapt your mode of coaching to meet the needs of the individual members of your team?

Dealing with Feedback Meant for a Team Member


Time required:

45 minutes.

What it does:

Explores the challenges faced by managers when they receive feedback about a member of their team.

You will need:

Before completing this Self Study module, you will need to download a copy of the worksheet in the Resources tab, which can be completed online or printed off and completed by hand.

You will need to be familiar with the AID model for giving feedback and have completed the Feedback AID study guide before completing this study guide.


In a nutshell:

What advice would you give Fleur after her Friday Feedback Frenzy?

Delegating Effectively


Time required:

60 minutes.

What it does:

Explores why delegating tasks matters and the stages of delegation. It also provides an opportunity to reflect on current skill levels as well as develop a plan to delegate specific tasks in future.

You will need:

Nothing other than the worksheet provided in the Resources tab. However, it will be useful if you can involve your team members and your line manager in some 360° feedback using the questionnaires, also available in the Resources tab.

In a nutshell:

Find out what it takes to be a good delegator and how you can develop your skills.

Empathy – Understanding Colleagues


Time required:

90 minutes.

What it does:

Provides tools and techniques that can help you to develop the skills required to be sensitive to other people’s needs and feelings, and to better understand a colleague’s perspective.

You will need:

Before completing this Self Study module, you will need to download a copy of the worksheet in the Resources tab. The worksheet can be completed online or printed off and completed by hand. You’ll also need to print off the handout to distribute to your colleagues to complete.

In a nutshell:

Empathy is a quality that demands mastery in a number of different skill sets to enable you to understand other people’s perspectives and the impact that your own behaviour has on your colleagues.

Employee Engagement 1 - What is it?


Time required:

40 minutes.

What it does:

Explores the biggest influences on personal levels of engagement and the areas which are likely to be having the biggest impact on our team’s engagement.

You will need:

Before completing this Self Study module, you will need to download a copy of the worksheet in the Resources tab. The worksheet can be completed online or printed off and completed by hand.

In a nutshell:

Create a practical plan for you, as a manager, to grow employee engagement levels in your team.

Employee Engagement 2 - Job or Organisation


Time required:

40 minutes.

What it does:

Explores the importance of the desire to do a good job and have pride in the organisation you do it for to build an employee’s engagement levels.

You will need:

Before completing this Self Study module, you will need to download a copy of the worksheet in the Resources tab. The worksheet can be completed online or printed off and completed by hand.

In a nutshell:

Helps you create a plan to build the levels of engagement within your team.

Feedback AID


Time required:

30 minutes.

What it does:

Provides a simple technique that will enable you to give effective feedback to your team, your peers and even your manager.

You will need:

Before completing this Self Study module, you will need to download a copy of the worksheet in the Resources tab. The worksheet can be completed online or printed off and completed by hand.

In a nutshell:

This study guide will help you give effective feedback.

Framework for Change


Time required:

30 minutes.

What it does:

Explores what change feels like and identifies a framework for encouraging your team to change.

You will need:

Before completing this Self Study module, you will need to download a copy of the worksheet in the Resources tab. The worksheet can be completed online or printed off and completed by hand.

In a nutshell:

Identifies key steps to help your team embrace an upcoming change.

How Assertive Am I?


Time required:

30 minutes.

What it does:

Allows you to honestly assess your own levels of assertiveness and identify the areas for development that it will be most beneficial for you to work on.

You will need:

Before completing this Self Study module, you will need to download a copy of the worksheet in the Resources tab. The worksheet can be completed online or printed off and completed by hand.

In a nutshell:

How often do you face situations that you find difficult to be assertive in?

Introducing Emotional Intelligence


Time required:

30 minutes.

What it does:

Great managers and leaders have one thing in common – they are have strong levels of Emotional Intelligence (EQ). This study guide introduces the five core areas and that make up EQ and enables you to benchmark your own personal areas of strength and potential areas for development.

You will need:

To complete the simple questionnaire/profiling tool in the Resources tab.

In a nutshell:

Introducing the five key elements of Emotional Intelligence (EQ); what are your personal strengths and where might you want to develop?

Introducing Transactional Analysis


Time required:

75 minutes.

What it does:

Introduces you to Transactional Analysis and how the insight it provides can help you to improve communication.

You will need:

Before completing this Self Study module, you will need to download a copy of the worksheet in the Resources tab. The worksheet can be completed online or printed off and completed by hand.

In a nutshell:

Find out about the ‘three states’ of communication to understand which one(s) you currently use.

Management Styles


Time required:

30 minutes.

What it does:

Explores different management styles and provides an opportunity to identify and understand your preferred style, as well as creating an action plan to develop your skills in order to get even better results from your team.

You will need:

Before completing this Self Study module, you will need to download a copy of the worksheet in the Resources tab, which can be completed online or printed off and completed by hand.


flagThis can be completed as a stand alone exercise, but it works very well if you follow it up with the Coaching Modes Self Study module.


In a nutshell:

Understand your current management style and how you can develop your skills to meet the demands of different people and situations.

Managing Performance – Desire and Ability


Time required:

40 minutes.

What it does:

When it comes to performance management, one size does not fit all. This study guide will help you consider the different approaches you will need to take with the individuals in your team, based on their individual circumstances.

You will need:

No additional material is required other than the worksheet and action plan found in the Resources tab. The worksheet can be completed online or printed off and completed by hand.

In a nutshell:

Helps you create a plan to develop your team members, based on their current desire and ability to do a great job.

Project Management – Introducing Gantt Charts


Time required:

90 minutes.

What it does:

Introduces you to the concept of Gantt Charts, a tool that can be used when planning both large and small projects.

You will need:

Details of a project that you need to work on in the very near future. You'll also need to download a copy of the worksheets in the Resources tab. The worksheets can be completed online or printed off and completed by hand.

In a nutshell:

What can cooking a roast dinner and building a shed teach you about planning your projects?

Receiving Feedback - Johari Window and LACE


Time required:

30 minutes.

What it does:

Provides a simple technique that will enable you to deal constructively with feedback you are given.

You will need:

Before completing this Self Study module, you will need to download a copy of the worksheet in the Resources tab. The worksheet can be completed online or printed off and completed by hand.

In a nutshell:

Even when the feedback is given by someone who is not skilled in giving feedback, LACE will help you hear the real message and learn from it.

Remaining Neutral


Time required:

30 minutes.

What it does:

Explores the pitfalls and dangers of giving advice when staff ask for help in solving their personal problems.

You will need:

A copy of the worksheet downloaded from the Resources tab. The worksheet can be completed online or printed off and completed by hand.

In a nutshell:

How can a manager support a team member who is going through a tough time without getting too involved?

Sam’s Tale – Setting SMART Objectives


Time required:

90 minutes.

What it does:

Identifies what it takes for targets and objectives to be an effective tool in managing the performance of your team.

You will need:

Before completing this Self Study module, you will need to download a copy of the worksheet in the Resources tab. The worksheet can be completed online or printed off and completed by hand.

In a nutshell:

Learn from Sam’s experience to create a set of SMART Objectives for your team.

SARAH's Change


Time required:

30 minutes.

What it does:

Explores the emotional journey we go on when we experience change and how our behaviour can be affected at each stage.

You will need:

Before reading this Self Study module, you should download the worksheet in the Resources tab. The worksheet can be completed online or printed off and handwritten.

In a nutshell:

How can SARAH help us to understand the experience of change and how can it help us to better manage change?

The Influence Blossom


Time required:

15 minutes.

What it does:

A framework to use to identify who to influence at work when seeking to introduce change.

You will need:

You can download a copy of the Influence Blossom to create your strategy guide.

In a nutshell:

A visual way to capture who you need to influence, what you need them to do and their likely attitude to the change.

What Motivates My Team?


Time required:

30 minutes.

What it does:

An opportunity for you to reflect on what motivates individual members of your team. Plus a chance to discuss this with them and agree any changes that may help feel more motivated.

You will need:

Before completing this Self Study module, you will need to download a copy of the worksheet in the Resources tab. The worksheet can be completed online or printed off and handwritten.

You'll also need to give each member of your team a copy of the questionnaire to complete and return before their 1:1 meeting with you.


In a nutshell:

What motivates your team and how can you use this information to improve their performance?

Where Does My Time Go?


Time required:

30 minutes.

What it does:

A chance to reflect on your working week and identify where there are opportunities for you to manage your time better.

You will need:

Before completing this Self Study module, you will need to monitor your time for a number of days using the Time Spent Diary provided.

You will also need to download a copy of the worksheet in the Resources tab. The worksheet can be completed online or printed off and completed by hand.


In a nutshell:

Create a practical plan for you to improve the way you manage your time.
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