Time required:60 minutes.
What it does:
Introduces four Modes of Coaching, allows you to explore the different behaviours of each and identify when is the most appropriate time to use them.
You will need:
A copy of the worksheet downloaded from within the activity.
In a nutshell:
Are you able to adapt your mode of coaching to meet the needs of the individual members of your team?
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Time required:45 minutes.
What it does:
Explores the challenges faced by managers when they receive feedback about a member of their team.
You will need:
A copy of the worksheet downloaded from within the activity.
You will need to be familiar with the AID model for giving feedback
and have completed Feedback AID before completing this e-learning activity.
In a nutshell:
What advice would you give Fleur after her Friday Feedback Frenzy?
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Time required:45 minutes.
What it does:
Learners have an opportunity to obtain feedback on their delegation skills and use this to develop a targeted plan to improve.
You will need:
A copy of the worksheet downloaded from within the activity. You'll also need to involve your team members and line manager in some 360° feedback using the questionnaires provided.
In a nutshell:
Find out what it takes to be a good delegator and how you can develop your skills.
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Time required:45 minutes.
What it does:
Demonstrates the importance of clear goals. It will help you set a key goal and plan how to achieve it.
You will need:
A copy of the worksheet downloaded from within the activity.
In a nutshell:
Take control of your goals and start delivering them.
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Time required:90 minutes.
What it does:
Provides tools and techniques that can help you to develop the skills required to be sensitive to other people’s needs and feelings, and to better understand a colleague’s perspective.
You will need:
A copy of the worksheet downloaded from within the activity. You’ll also need to print off the handout to distribute to your colleagues to complete.
In a nutshell:
Empathy is a quality that demands mastery in a number of different skill sets to enable you to understand other people’s perspectives and the impact that your own behaviour has on your colleagues.
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Time required:40 minutes.
What it does:
Explores the biggest influences on personal levels of engagement and the areas which are likely to be having the biggest impact on our team’s engagement.
You will need:
A copy of the worksheet downloaded from within the activity.
In a nutshell:
Create a practical plan for you, as a manager, to grow employee engagement levels in your team.
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Time required:40 minutes.
What it does:
Explores the importance of the desire to do a good job and have pride in the organisation you do it for to build an employee’s engagement levels.
You will need:
A copy of the worksheet downloaded from within the activity.
In a nutshell:
Helps you create a plan to build the levels of engagement within your team.
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Time required:30 minutes.
What it does:
Provides a simple technique that will enable you to give effective feedback to your team, your peers and even your manager.
You will need:
A copy of the worksheet downloaded from within the activity.
In a nutshell:
This e-Learning activity will help you give effective feedback.
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Time required:30 minutes.
What it does:
Explores what change feels like and identifies a framework for encouraging your team to change.
You will need:
A copy of the worksheet downloaded from within the activity.
In a nutshell:
Identifies key steps to help your team embrace an upcoming change.
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Time required:60 minutes.
What it does:
Explores what steps managers need to take to tackle an under-performing team member.
You will need:
A copy of your organisation’s policies and procedures for expected standards of conduct. Your HR team or your manager will advise you where to find them. You'll also need a copy of the worksheet downloaded from within the activity.
In a nutshell:
Learn how to address under-performance in your team in a way that is fair, balanced and effective.
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Time required:30 minutes.
What it does:
Allows you to honestly assess your own levels of assertiveness and identify the areas for development that it will be most beneficial for you to work on.
You will need:
A copy of the worksheet downloaded from within the activity.
In a nutshell:
How often do you face situations that you find difficult to be assertive in?
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Time required:45 minutes.
What it does:
Great managers and leaders have one thing in common – they have strong levels of Emotional Intelligence (EQ). This activity introduces the five core areas that make up EQ and enables you to benchmark your own personal areas of strength and potential areas for development.
You will need:
To complete the simple questionnaire/profiling tool from within the activity.
In a nutshell:
Introducing the five key elements of Emotional Intelligence (EQ); what are your personal strengths and where might you want to develop?
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Time required:40 minutes.
What it does:
Introduces the terms Equality, Diversity and Inclusion, to increase learners understanding of why they matter and what they mean for our working practices and relationships.
You will need:
A copy of the worksheet downloaded from within the activity.
In a nutshell:
Demonstrates why Equality, Diversity and Inclusion are important, and the key elements of the Equality Act 2010 (relating to England, Scotland and Wales).
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Time required:75 minutes.
What it does:
Introduces you to Transactional Analysis and how the insight it provides can help you to improve communication.
You will need:
A copy of the worksheet downloaded from within the activity.
In a nutshell:
Find out about the ‘three states’ of communication to understand which one(s) you currently use.
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Time required:30 minutes.
What it does:
Helps you to identify the differences between a leader and a manager and highlights the skills you’ll require to be both.
You will need:
A copy of the worksheet downloaded from within the activity.
In a nutshell:
Discover how leadership and management differ.
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Time required:60 minutes.
What it does:
Showcases a fantastic tool to remind you of your strengths and identify ways to make them even more impactful, rather than focusing on perceived weaknesses.
You will need:
A copy of the worksheet downloaded from within the activity.
In a nutshell:
A really powerful, yet simple coaching tool that focuses on developing your strengths and those of your team.
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Time required:30 minutes.
What it does:
Explores different management styles and provides an opportunity to identify and understand your preferred style, as well as creating an action plan to develop your skills in order to get even better results from your team.
You will need:
A copy of the worksheet downloaded from within the activity.
 This can be completed as a stand alone exercise, but it works very well if you follow it up with Coaching Modes.In a nutshell:
Understand your current management style and how you can develop your skills to meet the demands of different people and situations.
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Time required:40 minutes.
What it does:
When it comes to performance management, one size does not fit all. This activity will help you consider the different approaches you will need to take with the individuals in your team, based on their individual circumstances.
You will need:
A copy of the worksheet downloaded from within the activity.
In a nutshell:
Helps you create a plan to develop your team members, based on their current desire and ability to do a great job.
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Time required:45 minutes.
What it does:
Explores what makes a personal goal effective and how to create our own that will deliver results we personally value.
You will need:
A copy of the worksheet downloaded from within the activity.
In a nutshell:
Take control of your own personal goals and start delivering on them.
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Time required:60 minutes.
What it does:
Provides a structure for presentations that will help you feel confident, appear credible and achieve positive results.
You will need:
A copy of the worksheet downloaded form within the activity. An upcoming presentation that you need to plan, plus paper and pens (preferable coloured ones). An app for creating Mind Maps is also useful, but not essential.
In a nutshell:
Join intrepid adventurer, Malcolm, to learn how to plan presentations.
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Time required:30 minutes.
What it does:
This module focuses on the importance of preparing for our meetings. It introduces the APPLE acronym as a useful guide to ensure success.
You will need:
A copy of the worksheet downloaded from within the activity.
In a nutshell:
The role of good preparation to enable meetings to achieve their objectives.
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Time required:25 minutes.
What it does:
Introduces you to The Five Rs, a simple way to handle unexpected questions when you are speaking to a group. It will work in meetings, presentations or when delivering training to your team.
You will need:
A copy of the worksheet downloaded from within the activity.
In a nutshell:
Takes away the fear of unexpected questions when speaking to a group in a meeting, a presentation or a training session.
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Time required:20 minutes.
What it does:
Provides learners with an introduction to the Urgent/Important Matrix and shows them how to use it to prioritise tasks.
You will need:
A copy of the worksheet downloaded from within the activity.
In a nutshell:
What is the Urgent/Important Matrix and how do you use it?
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Time required:90 minutes.
What it does:
Introduces you to the concept of Gantt Charts, a tool that can be used when planning both large and small projects.
You will need:
Details of a project that you need to work on in the very near future and a copy of the worksheet downloaded from within the activity.
In a nutshell:
What can cooking a roast dinner and building a shed teach you about planning your projects?
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Time required:60 minutes.
What it does:
Explores one of the most powerful aids to selling - open questions – and helps you to create a useful bank of questions to use back in the workplace.
You will need:
A copy of the worksheet downloaded from within the activity.
In a nutshell:
Create a bank of questions you can use to help you build meaningful conversations that flow naturally from establishing rapport and initial interest to helping the customer say yes.
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Time required:30 minutes.
What it does:
Provides a simple technique that will enable you to deal constructively with feedback you are given.
You will need:
A copy of the worksheet downloaded from within the activity.
In a nutshell:
Even when the feedback is given by someone who is not skilled in giving feedback, LACE will help you hear the real message and learn from it.
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Time required:40 minutes.
What it does:
Learners take a look at the recruitment process up to and including selection.
You will need:
A copy of the worksheet downloaded from within the activity.
In a nutshell:
Highlights the importance of taking the time to ensure you get the recruitment process right.
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Time required:30 minutes.
What it does:
Explores the pitfalls and dangers of giving advice when staff ask for help in solving their personal problems.
You will need:
A copy of the worksheet downloaded from within the activity.
In a nutshell:
How can a manager support a team member who is going through a tough time without getting too involved?
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Time required:30 minutes.
What it does:
This module explains the five common approaches to conflict.
You will need:
A copy of the worksheet downloaded from within the activity.
In a nutshell:
The benefits and risks of the five common responses to conflict.
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Time required:60 minutes.
What it does:
This module introduces The Two P’s of meeting management (Process and People) and demonstrates how awareness of these can improve the experience of running meetings.
You will need:
A copy of the worksheet and handout downloaded from within the activity.
In a nutshell:
How to run a meeting successfully.
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Time required:90 minutes.
What it does:
Identifies what it takes for targets and objectives to be an effective tool in managing the performance of your team.
You will need:
A copy of the worksheet downloaded from within the activity.
In a nutshell:
Learn from Sam’s experience to create a set of SMART Objectives for your team.
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Time required:25 minutes.
What it does:
Explores the emotional journey of experiencing change.
You will need:
A copy of the worksheet downloaded from within the activity.
In a nutshell:
How SARAH can help you understand the experience of change.
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Time required:45 minutes.
What it does:
Provides a framework to use when prioritising the problems and issues you and your team face, and enables you to create a plan of action to effectively deal with them.
You will need:
A copy of the worksheet downloaded from within the activity.
In a nutshell:
Consider issues and challenges faced by you and your team to identify which ones to address based on your ability to solve the problem and the need to do so.
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Time required:15 minutes.
What it does:
A framework to use to identify who to influence at work when seeking to introduce change.
You will need:
A copy of the Influence Blossom downloaded from within the activity to create your strategy guide.
In a nutshell:
A visual way to capture who you need to influence, what you need them to do and their likely attitude to the change.
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Time required:30 minutes.
What it does:
An opportunity for you to reflect on what motivates individual members of your team. Plus a chance to discuss this with them and agree any changes that may help them feel more motivated.
You will need:
A copy of the worksheet downloaded from within the activity.
You'll also need to give each member of your team a copy of the questionnaire to complete and return before their 1:1 meeting with you.
In a nutshell:
What motivates your team and how can you use this information to improve their performance?
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Time required:30 minutes.
What it does:
A chance to reflect on your working week and identify where there are opportunities for you to manage your time better.
You will need:
Before completing this e-Learning activity, you will need to monitor your time for a number of days using the Time Spent Diary provided.
You will also need a copy of the worksheet downloaded from within the activity.
In a nutshell:
Create a practical plan for you to improve the way you manage your time.
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Time required:20 minutes.
What it does:
Explores the positive benefits, to managers, of delegating tasks. This activity is a precursor to Delegating Effectively.
You will need:
A copy of the worksheet downloaded from within the activity.
In a nutshell:
What is delegation and why does it matter?
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