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Empathy – Understanding Colleagues


Time required:

90 minutes.


What it does:

Provides tools and techniques that can help you to develop the skills required to be sensitive to other people’s needs and feelings, and to better understand a colleague’s perspective.


You will need:

A copy of the worksheet downloaded from within the Self Study. You’ll also need to print off the handout to distribute to your colleagues to complete.


In a nutshell:

Empathy is a quality that demands mastery in a number of different skill sets to enable you to understand other people’s perspectives and the impact that your own behaviour has on your colleagues.


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