Time required:30 minutes.
What it does:
Explores the people your team need to influence and makes them aware of the need to consider the needs of the person they are seeking to influence.
 This activity is suitable for remote delivery. You will need:
Flipchart, pens, post-it notes and the Channels of Influence PowerPoint. Each member of your team will also need a Channels of Influence handout.
In a nutshell:
Can you re-tune the internal radio station of the people you need to influence?
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Time required:30 minutes.
What it does:
Highlights the role of body language in communication and identifies strategies for communicating more effectively over the phone.
This activity is suitable for remote delivery. You will need:
Blindfolds for every participant, and a flipchart.
In a nutshell:
Participants have a discussion whilst blindfolded to identify the difficulties that a lack of body language creates when not communicating face-to-face.
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Time required:25 minutes.
What it does:
Demonstrates the importance of asking the right questions when seeking to gain an understanding of the viewpoint of others.
This activity is suitable for remote delivery. You will need:
Paper and drawing equipment for each of your team members. Plus you will need a copy of the pictures provided to use in the exercise.
In a nutshell:
Can your team ask the right questions in order to get a clear picture?
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Time required:30 minutes.
What it does:
Demonstrates how easy it is for communication to break down and for misunderstandings to occur.
You will need:
Space for your team to wait outside the room until they are called in one at time. You'll also need a picture (two are provided in the handout in the resources tab), a flipchart and a stopwatch or phone with a timer.
In a nutshell:
Can your team successfully pass the right message on?
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Time required:30 minutes.
What it does:
This activity will give your team four simple steps to follow when dealing with an unhappy customer.
This activity is suitable for remote delivery.
This team activity works very well as a follow up to The Shoe Shop.
You will need:
Flipchart and pens.
In a nutshell:
Learn how empathy and understanding can help make handling difficult customers easier.
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Time required:30 minutes.
What it does:
Introduces the concept of Stakeholder Analysis to identify the key people who need to be won over when working on a project at work.
This activity is suitable for remote delivery.
You will need:
The PowerPoint slide provided and a copy of the handout for each participant.
In a nutshell:
Staff analyse the stakeholders for a project their team is working on.
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Time required:20 minutes.
What it does:
Demonstrates how easy it is for misunderstandings to occur even when we think we are being very clear in what we are saying.
This activity is suitable for remote delivery. You will need:
Plenty of post-it notes for your team members. You'll also need 10 sheets of flipchart paper, numbered between 1-10, with each sheet's number written in the top left corner.
In a nutshell:
How often do your team members hear the same word and understand something differently?
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Time required:15 minutes.
What it does:
Gives team members an opportunity to see beyond their existing perceptions of colleagues.
You will need:
Team members will each need a pen and a couple of post-it notes.
In a nutshell:
Which team member surprises everyone the most with their revelation?
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Time required:20 minutes.
What it does:
Explores how challenging communication can be when relying on words alone.
This activity is suitable for remote delivery. You will need:
A copy of the handout from the Resources tab as well as a flipchart and coloured pens.
In a nutshell:
How accurately will your volunteer interpret the words they hear?
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Time required:30 minutes.
What it does:
Tests the listening and recall skills of your staff, enabling them to explore barriers to listening effectively. It will also enable you all to create a list of Listening Tips for your staff.
This activity is suitable for remote delivery. You will need:
A ball or other soft object for team members to catch, plus enough space for your team to stand in a circle. A flipchart to document the key learning points.
In a nutshell:
Team members build a story that tests their listening skills.
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