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Emotional Intelligence Training Activities


Describing Your Glass - Optimism vs Pessimism


Time required:

30 minutes.

What it does:

Explores the difference between optimistic and pessimistic behaviour. It also identifies the kind of actions we can take if we want to be more optimistic. 

The exercise can be run on it’s own, but it works best when it is run after the Attitudes Attract activity.

You will need:

A copy of the handout and Optimism Top Tips for each team member, plus flipchart paper and pen for you.

In a nutshell:

A chance for your team to think about optimistic and pessimistic behaviours and the impact optimism and pessimism have.

Difficult Conversations - Carrie's Conundrum


Time required:

20 minutes.

What it does:

Explores why difficult conversations can be necessary and are part of healthy working relationships.


flagThis exercise can be run as a stand alone session, or can be followed by the Planning a Difficult Conversation activity and the Difficult Conversations video.


You will need:

Each participant will need a copy of Carrie's Conundrum. You will also find it helpful to have a flipchart to record key points from the discussion.


In a nutshell:

Carrie works as a volunteer for a charity, but the changes being made are making her unhappy and she feels personally targeted. What should she do next?

Employee Engagement 3 – Job Dilemma 1


Time required:

25 minutes.

What it does:

Explores what employees can do to improve their own levels of engagement.




You will need:

This activity has a PowerPoint slide to assist with delivering the session. You will also need a copy of The Job Dilemma handout for each of your participants. It may also be worth distributing the Building Engagement Cards to the teams as an aide memoir.

In a nutshell:

Charlie has been offered a great role in a prestigious museum, but is it the right thing to do to accept the job?

Employee Engagement 4 – Job Dilemma 2


Time required:

15 minutes.

What it does:

Explores what your employees can do to improve their own levels of engagement.


flagThis exercise is designed to be a follow up to Employee Engagement 3 – Job Dilemma 1.


You will need:

This activity has a PowerPoint slide to assist with delivering the session. In addition, flipchart paper pens and sticky dots will be needed – each participant will need 5 red and 3 green dots. (If you don’t have dots, coloured marker pens will suffice.) Each team will also need a copy of the Building Engagement Cards.


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Mr Sketch Scented Markers can be purchased from Trainers' Market.


In a nutshell:

What actions are required by you and your team to maximise their engagement?

Handling Unhappy Customers - LACE


Time required:

30 minutes.

What it does:

This exercise will give your team four simple steps to follow when dealing with an unhappy customer.


flag
This exercise works very well as a follow up to The Shoe Shop.


You will need:

Flipchart and pens.

In a nutshell:

Learn how empathy and understanding can help make handling difficult customers easier.

Intentions v Perceptions


Time required:

25 minutes.

What it does:

Identifies what types of behaviours can be seen as bullying or harassment.

You will need:

One set of Intentions v Perceptions Scenario Cards for every five participants. 

There are also some PowerPoint slides to assist you in the delivery of the session.


In a nutshell:

Can your team tell the difference between what is acceptable workplace behaviour and what is bullying or harassment? 


flagThis exercise is best delivered after What is Bullying and Harassment?

People in a Different Light


Time required:

15 minutes.

What it does:

Gives team members an opportunity to see beyond their existing perceptions of colleagues.

You will need:

Team members will each need a pen and a couple of post-it notes.

In a nutshell:

Which team member surprises everyone the most with their revelation?

Planning a Difficult Conversation


Time required:

30 minutes.

What it does:

Demonstrates a technique for your team to use to identify when they need to tackle a difficult situation and gives them the tools to prepare to do it in an assertive manner.

You will need:

Flipchart paper and a copy of the handout for each participant.

In a nutshell:

Demonstrates the steps your team members can take in order to deal with a difficult workplace relationship effectively.

Speak Up


Time required:

20 minutes.

What it does:

Explores what your team members believe needs to happen when there is conflict between colleagues. Does job-role play a part?


flagThis can be run as a stand-alone exercise, or as part of a session that explores how to handle difficult situations around conflict in the workplace.


You will need:

An equal number of copies of the two different briefs to share amongst your team members.

In a nutshell:

How would you advise a friend who is struggling with a workplace colleague?

Team Bingo


Time required:

15 minutes.

What it does:

A short team building exercise designed to encourage greater communication and understanding.

You will need:

Each team member will need one of the Team Bingo sheets from the Resources tab and a pen. You'll need a stopwatch or timer and a small prize for the winner would be nice.


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Stopwatches can be purchased from Trainers' Market.


In a nutshell:

Who can find out the most about their colleagues in five minutes?

Team Intrigue


Time required:

30 minutes.

What it does:

Encourages your team to share information about themselves and consider the extent to which their skills and abilities are fully utilised at work.

You will need:

A questionnaire from each participant (completed in private and returned at least seven days before the event). The questionnaire can be completed online or printed off and completed by hand. Pens and paper for everyone. A prize for the winning team member would be a nice touch.


flag This exercise will require some preparation.


In a nutshell:

How well do your team know their colleagues and how much diversity is there within the team that they weren't aware of before?

The Shoe Shop


Time required:

25 minutes.

What it does:

Considers a real life scenario whereby other customers witness how a store handles a customer complaint. What went well, what didn’t and how did it impact on other customers?


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This session can be run as a stand-alone session or you can follow it up with Handling Unhappy Customers - LACE.


You will need:

Each of your team members will need a copy of the brief to review.

In a nutshell:

What does the customer think when watching a complaint being handled in front of them?

What is Bullying and Harassment?


Time required:

15 minutes.

What it does:

Defines bullying and harassment and explores their consequences.

You will need:

Nothing extra is required, though you may wish to use the PowerPoint slides we’ve provided.

In a nutshell:

This discussion activity explores the legal definitions of bullying and harassment as well as their impact. 


flag A great follow up to this activity is Intentions v Perceptions.

What is Emotional Intelligence?


Time required:

15 minutes.

What it does:

Introduces the concept of Emotional Intelligence for those who are new to the subject.

You will need:

Copies of the handouts (one of each handout per team) and the PowerPoint slide from the Resources tab. You'll also need a flipchart and pens for the discussions.

In a nutshell:

What are the four main emotions we experience and what events are likely to trigger them?
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