Time required:
25 minutes.
What it does:
Considers a real life scenario whereby other customers witness how a store handles a customer complaint. What went well, what didn’t and how did it impact on other customers?
 This activity is suitable for remote delivery.
You will need:
Each of your team members will need a copy of the brief to review.
In a nutshell:
What does the customer think when watching a complaint being handled in front of them?
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