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Customer Service Quiz


Time required:

30 minutes.


What it does:

An opportunity for your team to share their ideas on how to deal with a variety of situations they will encounter when dealing with customers.

flagThis activity is suitable for remote delivery.



You will need:

There are two versions of the quiz questions, one for face-to-face customer interactions and another for phone-based customer dealings. This team activity will be more fun if you have buzzers or bells for the teams to use in the quiz. A prize for the winning team will add a nice competitive edge.


In a nutshell:

An interactive quiz for team members to say how they will deal with different situations with customers. Can be focused on face-to-face interactions or phone-based.

Please note that this is not a quiz with a provided list of right and wrong answers but rather a series of questions to make your staff think.


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