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Customers - Love Them or Loathe Them?


Time required:

20 minutes.


What it does:

A short exercise designed to encourage your team members to talk about the types of customers they find a pleasure and the ones that they struggle with.


You will need:

Two sets of the Love Them or Loathe Them Cards. They will need to be laid out on two separate tables ready for the start of the exercise. 

A flipchart will be useful for documenting key points from the discussion and top tips.



In a nutshell:

What can animals teach us about our customers?


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