Managers' Library Home

Assertiveness Team Activities


Assertiveness Spectrum


Time required:

15 minutes.

What it does:

Introduces the concept of assertiveness to your team and explores how comfortable they are in displaying assertive behaviour.


You will need:

An area large enough for your team to move along the ‘Assertiveness Spectrum’ and, if possible, a piece of string/rope that is approximately 4 metres long to represent the spectrum. 

You'll also need flipchart paper and pen.


In a nutshell:

A chance for your team to express how assertively they feel able to behave in different challenging situations.

Difficult Conversations - Carrie's Conundrum


Time required:

20 minutes.

What it does:

Explores why difficult conversations can be necessary and are part of healthy working relationships.


flagThis team activity can be run as a stand alone session, or can be followed by Planning a Difficult Conversation and the Difficult Conversations video.


You will need:

Each participant will need a copy of Carrie's Conundrum. You will also find it helpful to have a flipchart to record key points from the discussion.


In a nutshell:

Carrie works as a volunteer for a charity, but the changes being made are making her unhappy and she feels personally targeted. What should she do next?

Handling Customers Assertively


Time required:

30 minutes.

What it does:

What is the difference between Assertive Behaviour and more Passive or Aggressive approaches? This activity explores those differences and gives your team a chance to share their ideas about how to deal assertively with customers.

You will need:

Each of your participants will need a copy of both handouts. The PowerPoint is designed to support your delivery of the session.

Before running this team activity, review the scenarios in Handout 2 and decide what you think is the appropriate action for a member of your team to take.


In a nutshell:

Building effective working relationships with customers is a big challenge. Can your team think on their feet and identify assertive coping strategies for different situations?

Handling Internal Customers Assertively


Time required:

30 minutes.

What it does:

Explores the differences between Assertive behaviour and more Passive or Aggressive approaches when dealing with our internal customers.

You will need:

A copy of both handouts for each pair of participants. The PowerPoint is designed to support your delivery of the session.


flagBefore running this team activity, review the scenarios in Handout 2 and decide what you think is the appropriate action for a member of your team to take.


In a nutshell:

Building effective working relationships with our internal customers is a big challenge. Can your team think on their feet to identify assertive coping strategies for different situations?

Planning a Difficult Conversation


Time required:

30 minutes.

What it does:

Demonstrates a technique for your team to use to identify when they need to tackle a difficult situation and gives them the tools to prepare to do it in an assertive manner.

You will need:

Flipchart paper and a copy of the handout for each participant.

In a nutshell:

Demonstrates the steps your team members can take in order to deal with a difficult workplace relationship effectively.

Speak Up


Time required:

20 minutes.

What it does:

Explores what your team members believe needs to happen when there is conflict between colleagues. Does job-role play a part?


flagThis team activity can be run on its own, or as part of a session that explores how to handle difficult situations around conflict in the workplace.


You will need:

An equal number of copies of the two different briefs to share amongst your team members.

In a nutshell:

How would you advise a friend who is struggling with a workplace colleague?

Water Waste of Time


Time required:

15 minutes.

What it does:

Demonstrates to your team how their ability to manage their time impacts not just themselves but those around them too.

You will need:

It helps if there is access to drinking water not too far away (but not in the room). We have also provided a PowerPoint to show the events were indeed planned.

In a nutshell:

A sudden tickly throat cough delays the start of the meeting, but will anyone challenge the delay?
Twitter  facebook

Powered by 

Copyright Glasstap® Limited (1999 - 2017)