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Assertiveness Training Activities


Assertiveness Spectrum


Time required:

15 minutes.

What it does:

Introduces the concept of assertiveness to your team and explores how comfortable they are in displaying assertive behaviour.


meetings
It is recommended that you pair this exercise with How Would You Handle It? (coming soon) which explores ways to assertively deal with different situations.


You will need:

An area large enough for your team to move along the ‘Assertiveness Spectrum’ and, if possible, a piece of string/rope that is approximately 4 metres long to represent the spectrum. 

You'll also need flipchart paper and pen.


In a nutshell:

A chance for your team to express how assertively they feel able to behave in different challenging situations.

Difficult Conversations - Carrie's Conundrum


Time required:

20 minutes.

What it does:

Explores why difficult conversations can be necessary and are part of healthy working relationships.


flagThis exercise can be run as a stand alone session, or can be followed by the Planning a Difficult Conversation activity and the Difficult Conversations video.


You will need:

Each participant will need a copy of Carrie's Conundrum. You will also find it helpful to have a flipchart to record key points from the discussion.


In a nutshell:

Carrie works as a volunteer for a charity, but the changes being made are making her unhappy and she feels personally targeted. What should she do next?

Handling Customers Assertively


Time required:

30 minutes.

What it does:

What is the difference between Assertive Behaviour and more Passive or Aggressive approaches? This exercise explores those differences and gives your team a chance to share their ideas about how to deal assertively with customers.

You will need:

Each of your participants will need a copy of both handouts. The PowerPoint is designed to support your delivery of the session.

Before running this activity, review the scenarios in Handout 2 and decide what you think is the appropriate action for a member of your team to take.


In a nutshell:

Building effective working relationships with customers is a big challenge. Can your team think on their feet and identify assertive coping strategies for different situations?

Handling Internal Customers Assertively


Time required:

30 minutes.

What it does:

Explores the differences between Assertive behaviour and more Passive or Aggressive approaches when dealing with our internal customers.

You will need:

A copy of both handouts for each pair of participants. The PowerPoint is designed to support your delivery of the session.


flagBefore running this activity, review the scenarios in Handout 2 and decide what you think is the appropriate action for a member of your team to take.


In a nutshell:

Building effective working relationships with our internal customers is a big challenge. Can your team think on their feet to identify assertive coping strategies for different situations?

Planning a Difficult Conversation


Time required:

30 minutes.

What it does:

Demonstrates a technique for your team to use to identify when they need to tackle a difficult situation and gives them the tools to prepare to do it in an assertive manner.

You will need:

Flipchart paper and a copy of the handout for each participant.

In a nutshell:

Demonstrates the steps your team members can take in order to deal with a difficult workplace relationship effectively.

Speak Up


Time required:

20 minutes.

What it does:

Explores what your team members believe needs to happen when there is conflict between colleagues. Does job-role play a part?


flagThis can be run as a stand-alone exercise, or as part of a session that explores how to handle difficult situations around conflict in the workplace.


You will need:

An equal number of copies of the two different briefs to share amongst your team members.

In a nutshell:

How would you advise a friend who is struggling with a workplace colleague?

Water Waste of Time


Time required:

15 minutes.

What it does:

Demonstrates to your team how their ability to manage their time impacts not just themselves but those around them too.

You will need:

It helps if there is access to drinking water not too far away (but not in the room). We have also provided a PowerPoint to show the events were indeed planned.

In a nutshell:

A sudden tickly throat cough delays the start of the meeting, but will anyone challenge the delay?
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