Time required:15 minutes.
What it does:
Introduces the concept of assertiveness to your team and explores how comfortable they are in displaying assertive behaviour.
This activity is suitable for remote delivery.
You will need:
An area large enough for your team to move along the ‘Assertiveness Spectrum’ and, if possible, a piece of string/rope that is approximately 4 metres long to represent the spectrum.
You'll also need flipchart paper and pen.
In a nutshell:
A chance for your team to express how assertively they feel able to behave in different challenging situations.
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Time required:20 minutes.
What it does:
Explores why difficult conversations can be necessary and are part of healthy working relationships.
 This activity is suitable for remote delivery.
You will need:
Each participant will need a copy of Carrie's Conundrum. You will also find it helpful to have a flipchart to record key points from the discussion.
In a nutshell:
Carrie works as a volunteer for a charity, but the changes being made are making her unhappy and she feels personally targeted. What should she do next?
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Time required:30 minutes.
What it does:
What is the difference between Assertive Behaviour and more Passive or Aggressive approaches? This activity explores those differences and gives your team a chance to share their ideas about how to deal assertively with customers.
This activity is suitable for remote delivery. You will need:
Each of your participants will need a copy of both handouts. The PowerPoint is designed to support your delivery of the session.
Before running this team activity, review the scenarios in Handout 2 and decide what you think is the appropriate action for a member of your team to take.
In a nutshell:
Building effective working relationships with customers is a big challenge. Can your team think on their feet and identify assertive coping strategies for different situations?
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Time required:30 minutes.
What it does:
Explores the differences between Assertive behaviour and more Passive or Aggressive approaches when dealing with our internal customers.
This activity is suitable for remote delivery. You will need:
A copy of both handouts for each pair of participants. The PowerPoint is designed to support your delivery of the session.
Before running this team activity, review the scenarios in Handout 2 and decide what you think is the appropriate action for a member of your team to take.
In a nutshell:
Building effective working relationships with our internal customers is a big challenge. Can your team think on their feet to identify assertive coping strategies for different situations?
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Time required:30 minutes.
What it does:
Demonstrates a technique for your team to use to identify when they need to tackle a difficult situation and gives them the tools to prepare to do it in an assertive manner.
This activity is suitable for remote delivery. You will need:
Flipchart paper and a copy of the handout for each participant.
In a nutshell:
Demonstrates the steps your team members can take in order to deal with a difficult workplace relationship effectively.
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Time required:20 minutes.
What it does:
Explores what your team members believe needs to happen when there is conflict between colleagues. Does job-role play a part?
This activity is suitable for remote delivery.
This team activity can be run on its own, or as part of a session that explores how to handle difficult situations around conflict in the workplace. You will need:
An equal number of copies of the two different briefs to share amongst your team members.
In a nutshell:
How would you advise a friend who is struggling with a workplace colleague?
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Time required:15 minutes.
What it does:
Demonstrates to your team how their ability to manage their time impacts not just themselves but those around them too.
You will need:
It helps if there is access to drinking water not too far away (but not in the room). We have also provided a PowerPoint to show the events were indeed planned.
In a nutshell:
A sudden tickly throat cough delays the start of the meeting, but will anyone challenge the delay?
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