Time required:
30 minutes.
What it does:
What is the difference between Assertive Behaviour and more Passive or Aggressive approaches? This activity explores those differences and gives your team a chance to share their ideas about how to deal assertively with customers.
 This activity is suitable for remote delivery.
You will need:
Each of your participants will need a copy of both handouts. The PowerPoint is designed to support your delivery of the session.
Before running this team activity, review the scenarios in Handout 2 and decide what you think is the appropriate action for a member of your team to take.
In a nutshell:
Building effective working relationships with customers is a big challenge. Can your team think on their feet and identify assertive coping strategies for different situations?
|
You need to be logged in to see this content
You need to be logged in to see this content
You need to be logged in to see this content
You need to be logged in to see this content
You need to be logged in to see this content