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Handling Unhappy Customers - LACE



Time required:

30 minutes.


What it does:

This activity will give your team four simple steps to follow when dealing with an unhappy customer.

flagThis activity is suitable for remote delivery.


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This team activity works very well as a follow up to The Shoe Shop.



You will need:

Flipchart and pens.


In a nutshell:

Learn how empathy and understanding can help make handling difficult customers easier.


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