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Handling Internal Customers Assertively



Time required:

30 minutes.


What it does:

Explores the differences between Assertive behaviour and more Passive or Aggressive approaches when dealing with our internal customers.


You will need:

A copy of both handouts for each pair of participants. The PowerPoint is designed to support your delivery of the session.


flagBefore running this activity, review the scenarios in Handout 2 and decide what you think is the appropriate action for a member of your team to take.



In a nutshell:

Building effective working relationships with our internal customers is a big challenge. Can your team think on their feet to identify assertive coping strategies for different situations?

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