What it does:
Explores the differences between Assertive behaviour and more Passive or Aggressive approaches when dealing with our internal customers.
You will need:
A copy of both handouts for each pair of participants. The PowerPoint is designed to support your delivery of the session.
Before running this activity, review the scenarios in Handout 2 and decide what you think is the appropriate action for a member of your team to take.
In a nutshell:
Building effective working relationships with our internal customers is a big challenge. Can your team think on their feet to identify assertive coping strategies for different situations?