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Managing the Performance of My Team e-Learning


Coaching Modes


Time required:

60 minutes.

What it does:

Introduces four Modes of Coaching, allows you to explore the different behaviours of each and identify when is the most appropriate time to use them.

You will need:

A copy of the worksheet downloaded from within the activity.


flagBefore completing this e-Learning activity, please work through Management Styles.


In a nutshell:

Are you able to adapt your mode of coaching to meet the needs of the individual members of your team?

Getting Ready to Tackle Poor Performance


Time required:

60 minutes.

What it does:

Explores what steps managers need to take to tackle an under-performing team member.

You will need:

A copy of your organisation’s policies and procedures for expected standards of conduct. Your HR team or your manager will advise you where to find them. You'll also need a copy of the worksheet downloaded from within the activity.


flagBefore completing this e-Learning activity, we recommend you complete Managing Performance – Desire and Ability and Sam’s Tale - Setting SMART Objectives.


In a nutshell:

Learn how to address under-performance in your team in a way that is fair, balanced and effective.

Managing Performance – Desire and Ability


Time required:

40 minutes.

What it does:

When it comes to performance management, one size does not fit all. This activity will help you consider the different approaches you will need to take with the individuals in your team, based on their individual circumstances.

You will need:

A copy of the worksheet downloaded from within the activity.

In a nutshell:

Helps you create a plan to develop your team members, based on their current desire and ability to do a great job.

Mission Impossible


Time required:

45 minutes.

What it does:

Explores what makes a personal goal effective and how to create our own that will deliver results we personally value.

You will need:

A copy of the worksheet downloaded from within the activity.


flagWe also recommended that you complete Building SMART Objectives for Your Team if you want to learn even more about setting powerful goals. (Coming soon.)


In a nutshell:

Take control of your own personal goals and start delivering on them.

Remaining Neutral


Time required:

30 minutes.

What it does:

Explores the pitfalls and dangers of giving advice when staff ask for help in solving their personal problems.

You will need:

A copy of the worksheet downloaded from within the activity.

In a nutshell:

How can a manager support a team member who is going through a tough time without getting too involved?

Sam’s Tale – Setting SMART Objectives


Time required:

90 minutes.

What it does:

Identifies what it takes for targets and objectives to be an effective tool in managing the performance of your team.

You will need:

A copy of the worksheet downloaded from within the activity.

In a nutshell:

Learn from Sam’s experience to create a set of SMART Objectives for your team.
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