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Effective Communication e-Learning


Introducing Transactional Analysis


Time required:

75 minutes.

What it does:

Introduces you to Transactional Analysis and how the insight it provides can help you to improve communication.

You will need:

A copy of the worksheet downloaded from within the activity.

In a nutshell:

Find out about the ‘three states’ of communication to understand which one(s) you currently use.

Presentation Skills - Handling Questions


Time required:

25 minutes.

What it does:

Introduces you to The Five Rs, a simple way to handle unexpected questions when you are speaking to a group. It will work in meetings, presentations or when delivering training to your team.

You will need:

A copy of the worksheet downloaded from within the activity.

In a nutshell:

Takes away the fear of unexpected questions when speaking to a group in a meeting, a presentation or a training session.
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