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Continuous Improvement

Handling Criticism
The dictionary definition of criticism is:

“The expression of disapproval of someone or something on the basis of perceived faults or mistakes.”

The important point to note here is the inclusion of the word “perceived” because like it or not, sometimes the criticism we receive will feel unfair.

How we react to feedback will be influenced by whether the criticism we receive is based on facts we accept or perceptions we don’t fully agree with.

When we are on the receiving end of criticism, we can do one of three things:
  1. Feel hurt by it.
  2. Ignore it.
  3. Learn from it.

Nobody wins if we choose the first one, so the following tips are designed to:

  • Help you choose which of the other two options should apply.
  • Help you respond to cricism in a way that helps you the most.
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