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Communication Skills


Attending Meetings
Meetings are an everyday reality for most of us. Whilst our heart can sink at the thought of attending them, the truth is that in a world of email, social media and online communication the chance to meet face-to-face with colleagues is actually a good opportunity to build working relationships, share knowledge and get things done.

So here are a few tips that will help you, as a participant, to get the best out of the meetings in your diary.
Communicating Assertively
Assertiveness is an often misunderstood term. Someone who is assertive is able to confidently express their opinions, needs or feelings without ignoring or forgetting the opinions, needs or feelings of others.

It is the latter part that sets assertiveness aside from more selfish or aggressive behaviour. Assertive behaviour is about being self-assured in expecting to be treated well or have your views listened to whilst also recognising the identical need in others.

It can take practice, but as you build your confidence you will enjoy the difference it makes to you. Here are some tips to help.
How to Say No
People who are assertive are able to confidently express their opinions, needs or feelings without ignoring or forgetting the opinions, needs or feelings of others.

It sounds very simple, but the reality is that most of us like to be liked; we like to be seen as a good colleague or friend. This can result in times when we go against our better judgement in order to avoid conflict. However, our inability to say ‘no’ when required can cause unnecessary stress and mean that we struggle with managing our time.

So here are some tips to help make it easier to say 'no' when the situation requires it.
Making Requests
People who are assertive are self-assured in expecting to be treated well or have their views listened to whilst also recognising the identical need in others.

Whilst much is written about the importance of saying no when the situation demands it, assertive people also have the confidence to ask for support and assistance from others in order to achieve their goals.

Making requests of others in the workplace can take practise so here are a few tips to help you.
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