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Presentations -It's not you, it's them!

I have two daughters – one who loves giving presentations, and one who would rather go the dentist than stand up in front of a group of people and speak. Most people, I t....

Frances Ferguson
October 25 2018
The Name of the Game

As you might have guessed, this insight has been inspired by ABBA. I have unashamedly loved ABBA since I was 5. Even when I was enough of a Rock Chick for Bruce Dickinson to a....

Frances Ferguson
August 2 2018
When Customer Service Goes Wrong

One of the things that I truly appreciate about working ....

Frances Ferguson
July 19 2018
Making a Splash

In a previous job I was lucky enough to have a colleague, Dimis, whose expertise was helping people solve problems, and, in particular, to be creative in how they tackled....

Frances Ferguson
April 26 2018
Getting the Balance Right

Managers often face the conundrum of being caught between ‘rights’ and ‘right’. It....

Frances Ferguson
April 12 2018

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