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The Name of the Game

As you might have guessed, this insight has been inspired by ABBA. I have unashamedly loved ABBA since I was 5. Even when I was enough of a Rock Chick for Bruce Dickinson to a....



Frances Ferguson
August 2 2018
 
When Customer Service Goes Wrong

One of the things that I truly appreciate about working ....



Frances Ferguson
July 19 2018
 
Making a Splash

In a previous job I was lucky enough to have a colleague, Dimis, whose expertise was helping people solve problems, and, in particular, to be creative in how they tackled....



Frances Ferguson
April 26 2018
 
Getting the Balance Right

Managers often face the conundrum of being caught between ‘rights’ and ‘right’. It....



Frances Ferguson
April 12 2018
 
Thursday Insight: Constructive Feedback Trumps Cheap Shots

In a week when I’m writing about feedback, it’s perhaps ironic that President Trump is in the news again ....



Rod Webb
March 22 2018
 
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