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When Customer Service Goes Wrong

One of the things that I truly appreciate about working ....



Frances Ferguson
July 19 2018
 
Stress and Change

I recently attended a great training session on Stress run by Gateway HR, which reminded me just ho....



Rod Webb
June 14 2018
 
Learning at Work Week

It’s Learning at Work Week 2018, an important reminder from the Campaign for Learning of the importance of learning at work.

Since it’s launch in....



Rod Webb
May 17 2018
 
Thursday Insight: Changing Habits and Behaviours

Outside of work, one of my great joys is spending time with my horses, who are currently in livery on Dartmoor. I have two; one who is 25 and (officially) retired, and an....



Rod Webb
May 10 2018
 
Making a Splash

In a previous job I was lucky enough to have a colleague, Dimis, whose expertise was helping people solve problems, and, in particular, to be creative in how they tackled....



Frances Ferguson
April 26 2018
 
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